Terms & Conditions

Terms & Conditions

  1. Definitions
    1. User – any entity using the Website to whom the Website Administrator provides services.
    2. Regulations – regulations for the provision of services by the Website Administrator.
    3. Service – the website www.whereivf.com through which the Administrator provides services.
    4. IPC – International Patient Coordinator – the customer service agent answering the questions of Users – via Live Chat, E-mail or telephone.
    5. CMT – Clinic Matching Test – an automatic system applied by clinics to match, in accordance with preferences stated by the User. This system automatically selects the Clinic/Clinics and sends information about the user directly to selected IVF clinics with which the Website Administrator cooperates.
    6. Donor Search – an egg donor search service operated by egg banks or IVF clinics in conjunction with IPC consultants in search of a suitable donor held in the clinic’s database or in Donor Eggs Banks on behalf of the User.
    7. Clinic – the IVF Clinic dealing with the treatment of patients suffering from infertility using all available medical techniques and in particular IVF techniques.
    8. Donor Eggs Bank – a medical facility that sources oocytes donors and then provides these oocytes to the patient after paying the costs incurred by the bank for sourcing the donor and obtaining oocytes from the donor.
    9. Website Administrator – IVF Media America, 10840 Scripps Ranch Blvd 302, San Diego, CA 92131 (info@ivfmedia.org)
  2. General provisions
    1. By using the Website, the User confirms that they have read the Regulations, accepts any provisions and undertakes to comply with them.
    2. The Regulations define the general conditions and manner of providing electronic services by the Website Administrator through the Website
    3. Complaints regarding the operation of the Website will be considered in accordance with the provisions of these Regulations.
  3. Access to the Website
    1. Use of the Website is free.
    2. It is not necessary to register on the Website to use its basic Services.
    3. The Website Administrator makes every effort to provide Users with permanent access to the Website and Services.
    4. The Website Administrator does not guarantee that the use of the Website will proceed without errors or interruptions. In addition, the Administrator reserves the right to suspend or restrict access to the Website at any time without prior notice to Users.
    5. The Website Administrator reserves the right to amend, delete and add information to the content of the Website without prior notice.
    6. The Website Administrator is not responsible for the content of third-party websites and portals to which the User may be redirected through links placed on the Website.
    7. The Administrator will make every effort to ensure access to the Website through all web browsers, device types, internet connections, and operating systems.
  4. Services
    The Website Administrator provides the following services free of charge to Users:
    1. Information service – The Website Administrator provides users with information on the services provided by the Clinic and makes inquiries and delivers notifications on behalf of Users.
    2. Advertising service – a service for the emission of advertising materials related to its own products and services and those of cooperating external entities.
    3. Clinic inquiry – the User may request a Clinic inquiry using CMT by completing the relevant contact form available on the Website. The system automatically, based on information provided by the User and without the intervention of third parties, selects from among the clinics with which the Website Administrator cooperates, those whose offer best matches the criteria as provided by the User. The system will send information about the User directly to Clinics selected by the User.
    4. International Patient Coordinator – the User may use the help of IPCs. This consists of establishing direct contact with a consultant through Live Chat or E-mail or by calling the telephone number indicated on the Website. Consultants are not medical professionals and any advice offered cannot be taken as medical consultancy. Any advice or help offered to the User consists of jointly analyzing a Clinic’s offer in such a way as to help the User select a Clinic which will provide a service.
    5. Donor Search – The User may use the Donor Search service to find an egg donor in Egg Donorl Banks and Clinics with the help of IPC consultants, who contact clinics or Egg Donor Banks in search of a suitable donor on behalf of the User. To use the service, the User must complete a dedicated form.
    6. Telephone calls made by Users to the given helpline number or by means of an automatic call connection system are monitored and recorded for security reasons and for purposes of improving the quality of service.
  5. Rights and obligations of the User
    1. Users are required to enter data that is consistent with known fact.
    2. The User bears the entire and sole responsibility for the accuracy of data entered in the Website.
    3. The User is authorized to use the Website in a manner consistent with any applicable laws, respecting intellectual property rights.
    4. Users are prohibited from providing unlawful content or using the Website or services provided by the Administrator in a manner contrary to law, good practice, or which violate the statutory rights of third parties or the interests of the Administrator.
    5. Users bear full responsibility for the content they enter, as well as any damages resulting from their behaviour not in accordance with the above.
    6. The user, in making decisions regarding the choice of Clinic or the field of medical therapy in which they intend to seek treatment, is at all times obliged to check and confirm any information received via the Website, from IPC consultants and their consultations with the Clinic, and/or doctors specializing in any given type of therapy. The user takes full responsibility for any such decisions taken.
  6. Administrator’s liability
    1. The Website Administrator makes every effort to ensure that the data presented on the Website is complete, up to date and consistent with known fact. The website cannot, however, fully guarantee that the data presented is free from error, and therefore does not bear any responsibility for the consequences of the use of the data presented in any financial decisions taken by the User or on the selection of individual IVF Clinics conducting treatment.
    2. The data published on the Website is for information purposes only and does not constitute an offer within the meaning of the provisions of the law.
    3. The Website Administrator is not liable for any damage suffered by Users due to loss of access to the Website, caused by force majeure, malfunction, breakdowns including network failures, or of hardware or software failures in devices owned by the User.
    4. The Website Administrator is not liable for any damage incurred by Users due to information provided in IPC consultations. IPC Consultants use information obtained from third parties and do so in good faith.
    5. The Website Administrator attaches great importance to guaranteeing safety in using the Website but does not guarantee that the Website will be free from viruses or other elements that may be the cause of damage suffered by the User.
  7. Copyright
    1. All rights (including property copyrights, intellectual property rights to the Website name, internet domain, Website, logos, documents, texts, graphics, website layout, photos) are the property of the Website Administrator and may be used only in the specified manner and in accordance with the Regulations.
    2. Copying or dissemination of the Website is prohibited.
    3. The use of data from the Website for commercial purposes requires, for each instance, the written consent of the Website Administrator.
  8. Privacy
    1. The User supplies any information or any documents on a completely voluntary basis.
    2. The website fully respects the right to privacy and the protection of the personal data of its Users. For more information, please consult the Privacy Policy.
    3. The Website Administrator may contact the User, with their agreement, in order give information about new functions, services or products available on the Website. The user has the right to opt out of receiving additional information at any time using the opt-out mechanism.
    4. The Website Administrator reserves the right to: § use a cookie mechanism which, by saving short text information on the User’s computer, allows its identification and, as a consequence, enables data to be collected about the User’s behaviour, interests, needs, personal preferences and allows for improvements in the quality of services offered. § third parties, pursuant to separate agreements, may use cookies on the Portal’s websites.
    5. The user has the opportunity to determine the conditions by which this information is stored or accessed by using the settings of the software used to browse the website, i.e. the web browser.
    6. Statistical data collected by the Website Administrator may be used for internal analyzes carried out in order to improve the quality of services offered by the Website.
    7. The privacy policy, including information about cookies, can be found on the Privacy Policy page.
  9. Complaints procedure
    1. Complaints about the Service may be submitted electronically to the following address: info@ivfmedia.org
    2. A complaint should include the name, surname and e-mail address of the person lodging the complaint, along with a description of the circumstances leading to the complaint.
    3. The findings of any investigation into a complaint will be forwarded to the User, via e-mail, within 14 days from the date of receipt of notification by the Website Administrator.
    4. The decision of the Website Administrator deciding the complaint is final, without appeal.
  10. Final Provisions
    1. The Website Regulations shall enter into force on 25/05/2018.
    2. In matters not covered by the Regulations, the provisions of the Civil Code and other relevant laws shall apply.
    3. Any disputes that may arise from these Regulations shall be resolved by the General Court competent for the seat of the Website Administrator, and the law applicable to the settlement of potential disputes falls under the jurisdiction of the relevant laws of the Republic of Ireland.
    4. The Website Administrator reserves the right to make changes and modify the Regulations at any time, without the obligation to inform Users. Continued use of the website is considered to be acceptance of such changes.
    5. Changes made in the Regulations will be made available on the Website.
    6. Amendments to the Regulations come into force on the day of their publication on the Website.
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